The explosive growth of e-mail has
created technical and management challenges for many businesses.
The tedium of creating e-mail accounts, maintaining user
lists, trouble-shooting desktop and remote clients, monitoring
servers, administering security and content filters, and
planning/deploying system upgrades can often strain IT resources.
E-mail management carries with it not only acquisition and
operational costs (hardware, software, personnel, etc.),
but also opportunity costs as well. Wouldn't it be
better for the business if IT personnel were engaged in
activities that are more central to the core business focus?